Essential Customer Service
Outstanding customer service is essential to the success of any business. It’s what makes customers become repeat customers. It’s what makes your patients tell all their friends about you. It’s what drives revenue.
Happy Customers = Repeat Customers = More Referrals = Maximum Profit!
On the other hand, bad customer service can derail your customer relationship and doom your clinic to weak sales, poor patient satisfaction, and at worst – complete failure. Good customer service is definitely something you shouldn’t take for granted.
It’s sad to say, but when it comes to customer service, healthcare professionals are often among the worst of offenders. Fortunately, you can learn the secrets to providing outstanding customer service that will put you way ahead of your competitors.
No other laser therapy training company offers this. (We wonder why, when the techniques have such a positive affect on your bottom line!) Here’s just some of what you will learn:
- Why Worry About Customer Service?
- Service Beliefs
- Customer Service in Healthcare Clinics
- Who Are the Customers?
- Customer Types
- Meeting Expectations
- Setting Targets and Standards
- Systems and Procedures
- Essential Telephone Skills
- Essential Face-to-Face Skills
- Turning Complaints into Opportunities
- Techniques for Handling People
- Dealing with Difficult People
- Steps to Problem-Solving
- Resolving Conflict
- What CSR’s Need To Know About Marketing
- Appropriate Assertiveness
- The Team Approach
Materials include: Manual, workbook, customizable telephone scripts, sample customer service policy,
This course is available in two formats:
- Half-Day Seminar - This is designed as a three hour intensive seminar that will outline the basics.
- One Day Full Course – this is the best choice for all your employees. (Group discounts are available. Send your whole office!)
Contact us today and discover the real secret to running a successful laser therapy clinic!
Matrix Institute of Laser Therapy
Training You For Success!